Terms of service
2. Information on the e-shop
This website is the online store (herein forth: “e-shop”
Except for third parties’ rights, referred to expressly, all the contents of this website, including texts, graphics, pictures, photographs and designs (herein forth: “content”), are property of our e-shop, and are protected by national, EU and international copyright laws.
Our e-shop reserve all the rights provided by copyright law as concerns the content of this website and its copies.
The content of this website is available to internet users exclusively for personal use. It is subject to revisions without any warning at the discretion of our e-shop. If you agree with these terms, you are permitted to use the content non-commercially or reproduce it, wholly or partly, provided that the product of reproduction is freely available through the internet or any other medium and is accompanied by a subtle but clear reference to the original source. For any other use, you should ask for the written permission of the owner or holder of copyright.
Other services or products mentioned in this website, bearing the trademarks of other companies, organizations, collaborators, bodies, associations or publishing houses, are their intellectual and industrial property. For those services or products their owners are responsible.
4. Restriction of Liability - Disclaimer
The content of this website is available “as is”. No warranty, express or implied, is provided by our e-shop regarding the accuracy, merchantability, timeliness, non-infringement or suitability of such content for any purpose, application, or any use.
Our e-shop does not bear any liability for any damage that the user suffers because of the use of its services, choices and content, and the responsibility lies solely with visitor/user who should know these terms.
Our e-shop cannot guarantee that the services, choices, webpages and its content will be provided without any interruption or errors, and that any incorrect data shall be corrected or immediate answers will be provided to any questions asked. It also cannot guarantee that this website or any affiliate website of a third person or the servers through which its content is provided to its customers will function without any malware such as “viruses”. The visitor of the website shall bear the cost of any possible corrections or services and not our e-shop. Furthermore, our e-shop does not bear any liability for any damage caused by its failure to provide support services to its visitors/users of the website.
By visiting the website of our e-shop, you expressly confirm that you are doing so on your own responsibility and you confirm that our e-shop does not guarantee expressly or tacitly that the content of this website will be complete and without errors. In addition, the visitor of the website acknowledges that the photographs in our e-shops are only indicative.
5. Conclusion of Contracts
The visitor of this website confirms that he/she is legally capable to conclude an agreement with our e-shop and make use of the services offered by our e-shop through its website. In case the services of our e-shop are being used by other persons cohabiting with the user, he/she confirms that he/she is personally responsible for any use of the website and agrees to prohibit any such use by minors which may use his or her account or name.
To conclude any transaction, it is not required that the visitor of the website is a registered user, but he/she may register his/her information and acquire a username and a password, so that in future transactions it will not be required to provide his/her identity information.
To make an order the following information is required:
- Address (it is not required if the client chooses delivery from a courier office or post office)
- Company information, if the client wants to receive an invoice
- Credit card information if the client makes that payment choice (number, Name, Expire date and CVV code)
Through the website of our e-shop the visitor may send his/her order, by filling in the order form. The order is considered as an offer to conclude a contract. To accept the offer, our e-shop shall first conduct an availability and price check, and then confirm the acceptance and completion of the conclusion of contract. Information of the status of the order will be send to the e-mail address of the client.
Prior to sending an order, the visitor or user of this website shall consider:
- the main characteristics of the goods ordered;
- the identity information of the e-shop, referred to above;
- the geographical address at which the e-shop is situated, its phone number, and email address to communicate with the e-shop swiftly and effectively;
- the total value of goods or services, including VAT and any other taxes or charges and any additional charges relating to the method of dispatch or delivery;
- that the consumer shall bear no cost for using the internet;
- the proper settlement of payment, delivery, execution of the order and the deadline within which the e-shop undertakes to deliver the goods;
- that by concluding a contract with our e-shop he/she has the right to withdraw from the contract as stated below;
- that the e-shop is liable for actual defects and for the lack of agreed properties in accordance with Articles 534 et seq. of the Civil Code as well as providing further commercial guarantee and user support services after the sale, under the conditions mentioned below;
- that our e-shop complies strictly with: a) the Code of Conduct of the "Greek Union Business Sales Distance and Electronic Commerce" (EPAM) – a copy of which you can get online at http://www.enepam.gr/content/97/kodikas-deontologias- and b) the Consumer Code of Practice (Presidential Decree 10/2017, Government Gazette A, sheet 23).
In case our e-shop offers product sales, these offers are only valid until stock lasts.
Our e-shop does not bear liability to compensate the client, in case the products and their prices due technical or other errors are not correctly displayed, particularly if the prices are extraordinary low or high. In such cases the client should get into contact with our e-shop via email.
The consumer has the right to use an ADR provider to settle any dispute, in accordance with the EU Regulation 524/2014, through the online platform of the EU Commission in the following address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
The tax documents issued for the transactions taking place through our e-shop are either a sales receipt supplied upon delivery of products or an invoice if the customer is a trader. In case of gift dispatch to another address than the customer’s, the latter receives the tax document in digital form via e-mail, while the recipient of the gift receives the corresponding delivery note.
All prices include VAT.
Regarding product deliveries in Greece the following payment options apply:
- Cash only for delivery in Greece.
- Paypal account: paypal@
- Credit card.....
- Deposit in one of the following bank accounts:
If our e-shop fails to confirm your order due to force majeure, you will be notified via e-mail or by phone, to confirm if you wish under these circumstances to complete your order.
In case of fraudulent use of a customer’s credit card, charges may be cancelled following a request to the bank that issued the credit card. This responsibility covers only the cases where a non-authorized or fraudulent use of credit card is not due to the card holder’s fault or negligence. The card holder is obliged to inform the bank as soon he/she realize the loss, so that the credit card transaction is cancelled and the further use of the credit card by non-authorized persons is excluded.
7. Dispatch of Products
Ordered products will be shipped to the address indicated by the visitor or user of our e-shop, while filling in the order form.
Shipping costs depend on the payment method and the place of dispatch; they are automatically displayed in the shopping cart.
Our e-shop will send the goods within three days if all items in the shopping cart are available immediately, but if products are included which define specific delivery time (e.g., item available in 10 days), then the entire order will be sent within three days from the date of availability of the product which has the longest delivery time.
The maximum delivery period cannot be longer than 30 days.
However, it should be stressed out that our e-shop will not be responsible for delays in the execution of the order, which are not due to its own fault, but to force majeure, e.g., extreme weather conditions or other circumstances that cannot be anticipated.
The ownership of the products will be transferred by our e-shop to the buyer only after full payment of the product price. The customer will bear the risk of loss or damage of the goods, when the products are delivered to the carrier.
If our e-shop is held responsible for actual defects or lack of agreed properties of goods the buyer is entitled at his own choice: 1) to require, without expense, to repair or replace the product with another, unless such action is impossible or requires disproportionate costs, 2) to price reduction, 3) to withdraw from the contract, unless the defect is insignificant. Agreed properties of a good are those stipulated in writing. These rights of the buyer shall be barred after two years.
Our e-shop provides a commercial warranty and free repair through an external partner.
The commercial warranty includes a free repair of the product for damage caused by normal use. It does not include, however, damages related to improper handling, force majeure or other factors. The customer bears the cost of shipping the product to and from the place of repair. The warranty does not apply if the product is repaired by a non-authorized technician, outside the e-shop or its affiliates.
9. Right to withdraw
The consumer has the right to withdraw from the contract, according to the law. He/she may withdraw from a contract concluded with our e-shop within 14 calendar days since the delivery of the goods, but should return all goods by a dispatch method of his choice and at his/her expenses, without undue delay within 14 calendar days since the day of the withdrawal.
In that case our e-shop shall return the money within 14 calendar days since the receipt of the goods, using the same payment method as the one chosen by the customer with an exception where the customer has chosen payment by delivery; in this case, the money shall be returned with a bank deposit to a bank account indicated by the customer. No refund is made for additional delivery costs, such as payment by delivery.
The customer bears responsibility for the reduction of the product value in case he/she made use of the product that was not necessary regarding the characteristics, the functioning and the nature of the products. The condition of the product should allow its resale without any repair. Also, the condition of the packing should be undamaged to be suitable for resale. In case the packing is in bad condition or destroyed, no right to withdraw exists.
Any additional gift provided with the good, must be also returned, otherwise its value will be deducted from the refunded amount.
Additionally, the provisions of the Greek Consumer Protection Act (Law 2251/1994) regarding the withdrawal of goods apply.
10. Use of links to third parties’ sites
11. Applicable Law and other Terms
Any modification of these terms must be stipulated expressly and incorporated into the terms, so that the agreement is valid.
It is expressly agreed that any future dispute between the parties and in general, any dispute regarding the use of this website, if not settled amicably, shall be governed by Greek law and is subject to the jurisdiction of the Courts of Corfu.
12. Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day . To exercise the right of withdrawal, you must inform us () of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
13. Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
14. Return of the goods
You are required to send the goods back or deliver them to the following address:
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods, which will be deduced from the amount to be returned, if you wish that our e-shop pays for the cost of returning the goods.
15. Model withdrawal form
— I/We (*) hereby give notice that I/We (1) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
(*) Delete as appropriate.